Case StudiesCase Studies

Sabre PacificSabre Pacific

Change Management PartnersChange Management Partners

Since 1998 we have been the change management Delivery partners for Sabre Pacific across Australia and New Zealand. With Sabre as the product developer and technical provider, we partner with Sabre and their client’s to deliver the tailor made solution into complex, operational business channels across retail, corporate, call centre, support and On-line channels.

The BriefThe Brief

  • Be the Change experts that enfold and support the Sabre offer to their clients
  • Deliver to Sabre a competitive edge in the market for them as an IT company taking charge of and supporting the change for clients who would otherwise not have this expertise, knowledge and capability in house
  • Be the honest broker of needs and subtleties between Sabre and their clients to connect the elements to the business transformation, attitudinal and behavioural shifts required
  • Deliver change strategy and operational support and deployment to both steering groups, project teams, managers, team leaders and the front line across multiple channels

The ResponseThe Response

  • A comprehensive change strategy and operation support offer for their client organisations, managers, team leaders and front line staff
  • A triple partnership – the client, the IT provider (SABRE lead, IBM etc subcontractors) and In Corporate
  • Key elements agreed and deployed are tailored each time as a consequence of the clients’ culture, capability, geography and stakeholder needs. There can include bringing together the elements:
    • Transformation requirement
    • Strategic planning
    • Leadership needs
    • Communication requirements
    • Technical support needs
  • To create a tailored solution for their particular client

The ResultThe Result

  • High satisfaction rates on any deployment previously managed in the business
  • Minimal hit on employee satisfaction data
  • Business continuity in place, no lost work days
  • Zero customer drop decrease in satisfaction during conversion
  • Powerful relationship established with Sabre and their new client prior to deployment and into the future
  • Sabre embedded as understanding our technical and people needs